Frequently Asked Questions

Registration

What is your refund policy?

Pre-registration membership fees are refundable for 30 days after purchase or 30 days prior to the first day of the convention whichever is earlier. After that point or for memberships purchased at the convention, refunds are not available. However, memberships are transferable up until the second Thursday prior to picking up your badge at the convention. If you would like a refund or would like to transfer your membership, please email info@animefest.org. Request must be made prior to beginning of convention.

Is membership to the club seperate to membership from the convention and do I have to pay seperately?

Nope, same thing. At this point the only thing the club does is the convention. If you are a paid member then admission to the convention is free (and hopefully why you become a member.)

When will I receive my ticket?

We don't actually send out paper tickets. If you register by mail with a check or money order we will send you a receipt, but not a ticket. We simply use our online database to verify your membership and payment. This helps to reduce costs. To verify that you are on the list, simply login to the site and be sure that your invoice ( "My Account -> My Purchases" ) is marked as paid.

My 13-16 year old teenager will be attending. Is it required that I be there? Do I also have to pay for a membership?

If they are under 16 they will need an adult with them. You must be a member in order to go into several parts of the convention, therefore the adult would also have to be a member in order to accompany them. If you feel comfortable that your teenager can act appropriately, we generally don't require the adult to accompany them into the events, but we strongly recommend it. If you chose not to become a member, you should at least stay close by and check on them frequently.

We realize this might be inconvenient, but we've had too many occurrences of shoplifting at prior events and mostly by that age group. Most of our vendors won't hesitate to prosecute. The other thing that tends to happen all too often is teenagers who spend all their money in the dealer room, skip meals because they spent all their money, then later pass out from the lack of food/water. This really happens quite frequently.

Our goal is for the weekend to be safe and fun for everyone involved. If you have any questions or concerns, please feel free to call us.

My friend and I are both signing up, can we send both of our memberships in one envelope?

So long as each individual has a separate registration form filled out, you can use the same envelope and/or even send in just one check, or money, order to cover all the memberships at one time.

My credit card is not going through, what can I do to still get the pre-reg price?

For some reason certain browsers do not want to hook up to the credit card site and there is nothing we can do about it at this time. There are a few things you can do 1)print out your invoice and send it in with a check, or money order, by the published deadline or 2)after everyone you are registering is in the system, call AnimeFest and we can enter your credit card in while on the phone with you. I do ask that if you have time to mail it and you can afford to write a check, please mail in your payment. The closer to the con - the crazier it gets for us.

What do I have to show to pick up my badge?

When you arrive at the convention you will need to show ID or a printed copy of your paid invoice to pick up your badge.

Can I pick up my friends' badges?

You may pick up your friend's badges if you have copies of their paid invoices. We will ask for ID from you, so we have the name of the person who picked up the badges in case your friends show up later to pick up their badges.

When can I pick up my badge?

At-Convention registration will be located on the Lobby Level of the Hyatt Regency Dallas and will be open during the following times:

Thursday 6:00pm-10:00pm
Friday 9:30am-10:30pm
Saturday 8:00am-9:00pm
Sunday 9:30am-6:00pm
Monday 9:30am-2:00pm

Misc.

What are the convention hours?

AnimeFest runs from 12 noon on Friday to 3 pm on Monday.
Gaming and Video Rooms are 24 hours.
The Dealer Room and Art Show hours are:

Friday: 12 Noon-7pm
Saturday: 10am-6pm
Sunday: 10am-6pm
Monday: 10am-3pm

The Bazaar is the same as the Dealer Room, but they can stay open later if they wish.
Panels and workshops start at 1 pm on Friday and 10am on Saturday, Sunday, and Monday.
Art Auction is 10 pm on Sunday.
Main Events start at 8 pm each night with a dance afterward until 2 pm.

Why do conventions want me to stay at the hotel?

Besides all the fun you can have and not have to worry about driving home? Well, the more room nights the convention has the better deal the hotel gives us and that gives us more money for bringing in cool guests and more fun things for you to do at the con.

What is the AnimeFest weapons policy?

Weapons Policy

Can I bring my camera or camcorder?

Yes, you can. Just remember to be courteous in taking your pictures. There may be events at the convention where photography will be restricted or prohibited.

I keep seeing people holding up signs asking for money at the cons nowadays, isn't that sort of tacky?

Yes, it is and we do NOT allow it at AnimeFest. That is called pandering or panhandling and will not not be tollerated. It lowers the person doing it as well as the con. We give the person one chance to put the sign away. Most of the time it's harmless, just someone who ran out of money but if everyone plans ahead and keeps aside enough money for meals and transportation this shouldn't happen.

Events

What is Cosplay?

Cosplay is a costume contest where fans dress up as their favorite anime, gaming, or J-Pop character. There are 2 different kinds of Cosplay entries:

1) walk-ons - to show off the costume and

2) skits - to show off costumes and do a short original skit using the characters they portray.

This is one of the most popular events at the con. You will see people dressed up not just for Cosplay but everyday of the con.

Anime Related

Can you tell me if Relena finds out that Zeechs is her brother and if she and Heero go out?

We have no idea, thanks for asking.